Location: Woodhaven, MI
We are looking for a self-starting, results-driven, retail Store Manager to be responsible for all sales / management duties, continue our inclusive and educational culture, and expand our company through the community. This is a sales position - meaning we are looking for those with experience selling a specific product or brand, upselling, watching average tickets and UPT, as well as holding a high conversion rate. A monthly commission will be based on your ability to sell and to lead a team of sellers!
Store Manager duties and responsibilities include working closely with customers to recommend products based on their intimate needs, answer their questions about our products/brands and recommend not just to make a sale, but because you're really listening to them and want to help. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features, health education, pop culture and industry, and maintain our store’s visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.
Visit www.niceandnaughty.com, check out our FB location or visit our IG @niceandnaughtystores for company info.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Manage a team of commission-based sales associates with measurable KPIs
- Create and maintain staff schedules; ensure adequate store coverage at all times
- Assist in marketing and advertising efforts -- event planning and coordination, social media content, etc
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Skills
- Proven work experience as a Retail Sales associate, Sales representative or similar role. Supervisory experience is a plus!
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Basic Math skills
- Working knowledge of customer and market dynamics and requirements
- Track record of over-achieving sales quota
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Availability to work flexible shifts
- High school degree; BS degree in Marketing or related field would be a plus
Job Types: Full-time