We're open! Our new Woodhaven location is stocked and ready for customers - now we just need you!
We are looking for a self-starter, result-driven, retail Sales Associate to be responsible for all sales job duties, continue our inclusive and educational culture, and expand our company through the community. This is a sales position - meaning we are looking for those with experience selling a specific product or brand, upselling, watching average tickets and UPT, as well as holding a high conversion rate. A monthly commission will be based on your ability to sell well!
Sales Associate duties and responsibilities include working closely with customers to recommend products based on their intimate needs, answer their questions about our products/brands and recommend not just to make a sale, but because you're really listening to them and want to help. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features, health education, pop culture and industry, and maintain our store’s visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.
Visit www.niceandnaughty.com, check out our FB location or visit our IG @niceandnaughtystores for company info.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Skills
- Proven work experience as a Retail Sales associate, Sales representative or similar role
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Basic Math skills
- Working knowledge of customer and market dynamics and requirements
- Track record of over-achieving sales quota
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Availability to work flexible shifts
- High school degree; BS degree in Marketing or related field would be a plus
Job Types: Full-time, Part-time